Incidents reported on status page for ShiftLink Inc. https://status.shiftlinkapp.com/ https://d1lppblt9t2x15.cloudfront.net/logos/71021764a3d7da80dd32cae790823e2b.png https://status.shiftlinkapp.com/ en https://status.shiftlinkapp.com/ Fri, 05 Dec 2025 09:13:12 +0000 https://status.shiftlinkapp.com/#1df3d9ad501bc324509cc1f350fa580df6a9459880ad584ccbb3c9465e309f6b OneSignal - (Push Notifications) recovered https://status.shiftlinkapp.com/ Fri, 05 Dec 2025 09:13:03 +0000 https://status.shiftlinkapp.com/#921fdd08d99cf4560ab7ffd5ad4be55ea07cee64907c4c69c54bb7661dade3d1 shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Fri, 05 Dec 2025 08:50:02 +0000 https://status.shiftlinkapp.com/#1df3d9ad501bc324509cc1f350fa580df6a9459880ad584ccbb3c9465e309f6b OneSignal - (Push Notifications) went down https://status.shiftlinkapp.com/ Fri, 05 Dec 2025 08:49:28 +0000 https://status.shiftlinkapp.com/#921fdd08d99cf4560ab7ffd5ad4be55ea07cee64907c4c69c54bb7661dade3d1 shiftlinkapp.com went down https://status.shiftlinkapp.com/ Tue, 18 Nov 2025 15:38:16 +0000 https://status.shiftlinkapp.com/#5649a6e03cf0e9211d5d9ed6bd33b7f5f0566be5bececf5cf81a9626b17e7c18 secure.shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Tue, 18 Nov 2025 15:37:02 +0000 https://status.shiftlinkapp.com/#5649a6e03cf0e9211d5d9ed6bd33b7f5f0566be5bececf5cf81a9626b17e7c18 secure.shiftlinkapp.com went down https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 14:42:00 -0000 https://status.shiftlinkapp.com/incident/768880#689a2ebde50c3d7d7efb7fec76f9565006287f00fb2a1dae9377e0976323545c Cloudflare Monitoring - A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal. Nov 18, 2025 - 14:42 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 14:34:00 -0000 https://status.shiftlinkapp.com/incident/768880#b03249ac2c87295a5236efd7a43286537d698d6b0dc02c8e3fb53c86191a5b29 Cloudflare Update - We've deployed a change which has restored dashboard services. We are still working to remediate broad application services impact Nov 18, 2025 - 14:34 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 13:35:00 -0000 https://status.shiftlinkapp.com/incident/768880#2eea6d18f8c3e1ab6cb4deff3455e69e55a33093f56ea993c20f255308f105bf Cloudflare - Update - We are continuing working on restoring service for application services customers. Nov 18, 2025 - 13:35 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 13:13:00 -0000 https://status.shiftlinkapp.com/incident/768880#87c024b5d56771e6f7222fad709a5525139c6a66b672f1886a870fa24578cff9 Cloudflare - Update - We have made changes that have allowed Cloudflare Access and WARP to recover. Error levels for Access and WARP users have returned to pre-incident rates. We have re-enabled WARP access in London. We are continuing to work towards restoring other services. Nov 18, 2025 - 13:13 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 13:09:00 -0000 https://status.shiftlinkapp.com/incident/768880#bfb6769f3e320046e44180e9a8e382f81c3513fbc6a9202867bc9d114d0e5321 Cloudflare - Identified - The issue has been identified and a fix is being implemented. Nov 18, 2025 - 13:09 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 12:53:00 -0000 https://status.shiftlinkapp.com/incident/768880#c584c51ef427238d02ab50738935bcff7a11493d5de8b4fa91128bad7e84a36a Cloudflare Update - We are continuing to investigate this issue. https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 12:37:00 -0000 https://status.shiftlinkapp.com/incident/768880#a22f6c371919e6316ea601a4516f747912d60e30e46d9737ff4fa282489390b2 Cloudflare Update - We are continuing to investigate this issue. https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 12:21:00 -0000 https://status.shiftlinkapp.com/incident/768880#2a09f883663d45ae1a7d24d5c2ce01d58633c5701ed1f3f9b1a298adbaec764a Cloudflare Update - We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts. Nov 18, 2025 - 12:21 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 12:15:00 -0000 https://status.shiftlinkapp.com/incident/768880#d3517f987537372588daec16c8992e0cd604b594d27897f67e46fa2a5cec80a8 ⚠️ Cloudflare Global Network Incident — Service Intermittent Cloudflare is currently investigating and working to resolve a global network issue affecting multiple customers. As a result, uptime for the ShiftLink Secure Web Portal and Mobile App is intermittent at this time. We are actively monitoring the situation and will provide updates as Cloudflare progresses with their investigation and mitigation efforts. Thank you for your patience. https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 12:03:00 -0000 https://status.shiftlinkapp.com/incident/768880#34c566731ea9192b0d95fecaadd3fed9f27bc29b3aa27d461869df498a494f89 Cloudflare Global Network experiencing issues Update - We are continuing to investigate this issue. Nov 18, 2025 - 12:03 UTC https://status.shiftlinkapp.com/incident/768880 Tue, 18 Nov 2025 11:48:00 -0000 https://status.shiftlinkapp.com/incident/768880#506f1e83d3b450415caf63e40707dd0929ff1ea47d269acec34c22f33b5a9f64 Investigating - Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly. Nov 18, 2025 - 11:48 UTC https://status.shiftlinkapp.com/ Thu, 06 Nov 2025 11:13:16 +0000 https://status.shiftlinkapp.com/#ec24a20454aa0b302436f957f0e792995399b2057625890ff59815cf3e2526f7 OneSignal - (Push Notifications) recovered https://status.shiftlinkapp.com/ Thu, 06 Nov 2025 11:09:14 +0000 https://status.shiftlinkapp.com/#ec24a20454aa0b302436f957f0e792995399b2057625890ff59815cf3e2526f7 OneSignal - (Push Notifications) went down https://status.shiftlinkapp.com/ Tue, 28 Oct 2025 09:25:32 +0000 https://status.shiftlinkapp.com/#d0082d93c8b27839acab41aee1e09cfbf7b73a663a96be5ce7d2aae3f294da33 OneSignal - (Push Notifications) recovered https://status.shiftlinkapp.com/ Tue, 28 Oct 2025 09:24:40 +0000 https://status.shiftlinkapp.com/#d0082d93c8b27839acab41aee1e09cfbf7b73a663a96be5ce7d2aae3f294da33 OneSignal - (Push Notifications) went down https://status.shiftlinkapp.com/ Fri, 24 Oct 2025 17:33:42 +0000 https://status.shiftlinkapp.com/#89213472956d5792595062658573f55de3a9ef0a2ae64587f844fce1efae59e2 shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Fri, 24 Oct 2025 17:33:12 +0000 https://status.shiftlinkapp.com/#89213472956d5792595062658573f55de3a9ef0a2ae64587f844fce1efae59e2 shiftlinkapp.com went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 18:07:34 +0000 https://status.shiftlinkapp.com/#632952dee5a81e575e2b036576b74e22028a34cd5d116f09f0bf89c391b0072c Twilio - (SMS Notifications) recovered https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 17:57:55 +0000 https://status.shiftlinkapp.com/#632952dee5a81e575e2b036576b74e22028a34cd5d116f09f0bf89c391b0072c Twilio - (SMS Notifications) went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 14:38:28 +0000 https://status.shiftlinkapp.com/#6447a40fd21f2fb221a1bf88196db1f17a48d5b7784bef906cc0fe8057ee364f shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 14:36:18 +0000 https://status.shiftlinkapp.com/#6447a40fd21f2fb221a1bf88196db1f17a48d5b7784bef906cc0fe8057ee364f shiftlinkapp.com went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 14:33:18 +0000 https://status.shiftlinkapp.com/#d6edc61f261c438b188daddb97829b260538a89bd1dcaae6ab814854121d000a shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 14:30:57 +0000 https://status.shiftlinkapp.com/#d6edc61f261c438b188daddb97829b260538a89bd1dcaae6ab814854121d000a shiftlinkapp.com went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 13:13:59 +0000 https://status.shiftlinkapp.com/#159a4fb1138617fe6f4166504e6cb8a83ece52d0a480839f5384499c500db7bd shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 13:13:08 +0000 https://status.shiftlinkapp.com/#159a4fb1138617fe6f4166504e6cb8a83ece52d0a480839f5384499c500db7bd shiftlinkapp.com went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 09:20:10 +0000 https://status.shiftlinkapp.com/#75183dfeb43364a15e8121efa5a2f85b5d6dfad7fc702dee6590463f69238c75 Twilio - (SMS Notifications) recovered https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 07:36:57 +0000 https://status.shiftlinkapp.com/#75183dfeb43364a15e8121efa5a2f85b5d6dfad7fc702dee6590463f69238c75 Twilio - (SMS Notifications) went down https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 01:48:27 +0000 https://status.shiftlinkapp.com/#376232960b1a4baf859c73eb99d08c7b0579bcf72c4f2ad32a3657b51a43ca18 OneSignal - (Push Notifications) recovered https://status.shiftlinkapp.com/incident/746593 Mon, 20 Oct 2025 01:47:00 -0000 https://status.shiftlinkapp.com/incident/746593#a9d0618e2b91f9d004655e26e23a7ad3c47f732ad0ee57c4f8c88b90f5f27b25 Push Notifications Restored OneSignal has deployed a fix, and push notifications are now being sent successfully. We’ll continue to monitor to ensure everything remains stable. https://status.shiftlinkapp.com/incident/746593 Mon, 20 Oct 2025 01:41:00 -0000 https://status.shiftlinkapp.com/incident/746593#14fe28ebc0f2727e32c131d919f83208955491bb82a9ea51f01cbd0e329388ff OneSignal Update - "Some pods related to dashboard and api are crashing, we're restarting and scaling up to accommodate" https://status.shiftlinkapp.com/ Mon, 20 Oct 2025 01:14:31 +0000 https://status.shiftlinkapp.com/#376232960b1a4baf859c73eb99d08c7b0579bcf72c4f2ad32a3657b51a43ca18 OneSignal - (Push Notifications) went down https://status.shiftlinkapp.com/incident/746593 Mon, 20 Oct 2025 01:14:00 -0000 https://status.shiftlinkapp.com/incident/746593#cbc29571e5fe427bd44a476142a459ef49d03f096ad32c8062ea5af4334a702b Our third-party provider (OneSignal) is experiencing issues sending push notifications. We’re monitoring closely and will notify you as soon as we’re fully back online. We recommend you pause shift posts until we have an update. Email notifications will deploy as per normal via our separate email provider (SparkPost). https://status.shiftlinkapp.com/ Wed, 15 Oct 2025 05:50:44 +0000 https://status.shiftlinkapp.com/#2c4d6a8ab1d1de6abe98dfb5811d19b6a0ebed36c1543adfa4f87f90ffffc15f shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Wed, 15 Oct 2025 05:50:43 +0000 https://status.shiftlinkapp.com/#2c4d6a8ab1d1de6abe98dfb5811d19b6a0ebed36c1543adfa4f87f90ffffc15f shiftlinkapp.com went down https://status.shiftlinkapp.com/ Fri, 10 Oct 2025 16:23:09 +0000 https://status.shiftlinkapp.com/#85b02489567fbde99a9e6021bdf1efc18a450952e4eb75800f624c75c8e4388f shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Fri, 10 Oct 2025 16:22:29 +0000 https://status.shiftlinkapp.com/#85b02489567fbde99a9e6021bdf1efc18a450952e4eb75800f624c75c8e4388f shiftlinkapp.com went down https://status.shiftlinkapp.com/ Tue, 07 Oct 2025 15:53:28 +0000 https://status.shiftlinkapp.com/#5462bfcdbe154085c392eccc8a7c37eef07c98f06b87ec8981af741ce69526e5 OneSignal - (Push Notifications) recovered https://status.shiftlinkapp.com/incident/739356 Tue, 07 Oct 2025 15:53:00 -0000 https://status.shiftlinkapp.com/incident/739356#9f77ab3d7b5f2c74273b2962055aff62f61887ede6f76b43c5a393090ccea7d2 Push Notifications Restored OneSignal has deployed a fix, and push notifications are now being sent successfully. We’ll continue to monitor to ensure everything remains stable. https://status.shiftlinkapp.com/incident/739356 Tue, 07 Oct 2025 15:08:00 -0000 https://status.shiftlinkapp.com/incident/739356#c22b4faa858e76465e24c96402b236d9f74cd2773533839f4319db11e2558720 Our third-party provider (OneSignal) is experiencing issues sending push notifications. We’re monitoring closely and will notify you as soon as we’re fully back online. We recommend you pause shift posts until we have an update. Email notifications will deploy as per normal via our separate email provider (SparkPost). https://status.shiftlinkapp.com/ Tue, 07 Oct 2025 15:07:31 +0000 https://status.shiftlinkapp.com/#5462bfcdbe154085c392eccc8a7c37eef07c98f06b87ec8981af741ce69526e5 OneSignal - (Push Notifications) went down https://status.shiftlinkapp.com/ Thu, 02 Oct 2025 14:31:46 +0000 https://status.shiftlinkapp.com/#b703c2f876406f5e56ccbe92e8a19c0fac82596fa9872948441b14c21ad15fc0 shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Thu, 02 Oct 2025 14:30:47 +0000 https://status.shiftlinkapp.com/#b703c2f876406f5e56ccbe92e8a19c0fac82596fa9872948441b14c21ad15fc0 shiftlinkapp.com went down https://status.shiftlinkapp.com/ Wed, 17 Sep 2025 12:11:04 +0000 https://status.shiftlinkapp.com/#8821fe57fafb0cfe8e0f61b70fa48fdaf55be03f60bb1fcd7d0014c6fd00f96e shiftlinkapp.com recovered https://status.shiftlinkapp.com/ Wed, 17 Sep 2025 12:10:14 +0000 https://status.shiftlinkapp.com/#8821fe57fafb0cfe8e0f61b70fa48fdaf55be03f60bb1fcd7d0014c6fd00f96e shiftlinkapp.com went down https://status.shiftlinkapp.com/incident/710151 Thu, 21 Aug 2025 19:54:00 -0000 https://status.shiftlinkapp.com/incident/710151#79b0c42818726e29d2655e31bd7a7ce969e9b49f1e5bc71d4b9a97d86a848413 Resolved - Our third-party provider has implemented a fix, and impacted services should now be working as expected. If your site was published during the incident, we recommend republishing it at this time to ensure everything updates correctly. Aug 21, 19:54 UTC https://status.shiftlinkapp.com/incident/710151 Thu, 21 Aug 2025 18:21:00 -0000 https://status.shiftlinkapp.com/incident/710151#1c2a36a287273089e06db63b9e5af59fe51ad6502c07dd88d0c52ab2059a912a Monitoring – Our hosting provider Webflow is currently experiencing issues due to a widespread incident with one of their third-party service providers. This may cause intermittent problems accessing or loading our ShiftLink marketing website. Their engineering team is actively working with the provider on a fix. We are monitoring the situation closely and will provide updates as they become available. Start time: Aug 21, 2025 – 18:21 UTC Current status: Monitoring https://status.shiftlinkapp.com/incident/522184 Mon, 03 Mar 2025 18:45:00 -0000 https://status.shiftlinkapp.com/incident/522184#f6db8d007ab980fb793f4c49bec9c426c36cba90a4b46f20272135c2ea5594d1 Azure has mitigated the network connectivity issue impacting resources in the Canada Central region. The root cause was identified as an unhealthy network device, which has since been bypassed. Normal service has been restored, and we will continue to monitor for any lingering issues. If you continue to experience connectivity problems, please reach out to our support team. Network connectivity issues to resources through Canada – Mitigated Tracking ID: ZT0X-9B8 What happened? Between 16:22 and 18:39 UTC on 03 Mar 2025, a subset of customers may have experienced issues with connectivity to Azure resources (including but not limited to Virtual Machines, App Services, SQL Database, Azure Portal) through network routes incoming and outgoing through our Canada Central region. What do we know so far? We identified an issue with an unhealthy network device. We have automated systems to shift traffic to help avoid impact, however a portion of network traffic was being dropped. How did we respond? 16:22 UTC on 03 Mar 2025 – Customer impact began and customer reports were opened for investigation. 17:46 UTC on 03 Mar 2025 – Additional engineering teams were engaged. 18:39 UTC on 03 Mar 2025 – Engineering teams identified the unhealthy network device and took steps to shift traffic to healthy routes. The mitigation was completed and the engineering team is now working to ensure that the recovery is fully complete. What happens next? Our team will be completing an internal retrospective to understand the incident in more detail. We will publish a Preliminary Post Incident Review (PIR) within approximately 72 hours, to share more details on what happened and how we responded. After our internal retrospective is completed, generally within 14 days, we will publish a Final Post Incident Review with any additional details and learnings. To get notified when that happens, and/or to stay informed about future Azure service issues, make sure that you configure and maintain Azure Service Health alerts – these can trigger emails, SMS, push notifications, webhooks, and more: https://aka.ms/ash-alerts For more information on Post Incident Reviews, refer to https://aka.ms/AzurePIRs The impact times above represent the full incident duration, so are not specific to any individual customer. Actual impact to service availability may vary between customers and resources – for guidance on implementing monitoring to understand granular impact: https://aka.ms/AzPIR/Monitoring Finally, for broader guidance on preparing for cloud incidents, refer to https://aka.ms/incidentreadiness https://status.shiftlinkapp.com/incident/522184 Mon, 03 Mar 2025 17:30:00 -0000 https://status.shiftlinkapp.com/incident/522184#69a85ccf23d367131cb6f2563afa9282eb7c0a547d36c03345550e39df63d470 We continue to investigate reports of intermittent connectivity issues affecting our platform, specifically for customers relying on Azure resources in the Canada Central region. Azure engineering teams have been engaged and are actively working to identify the root cause. We will provide further updates as soon as more information becomes available. https://status.shiftlinkapp.com/incident/522184 Mon, 03 Mar 2025 16:22:00 -0000 https://status.shiftlinkapp.com/incident/522184#47650c1dd713341d5a44e52fa533b2f0922c7549c93ee128ef79cb19a1e3dd49 We are aware of an issue affecting connectivity to Azure-hosted resources in the Canada Central region. Customers may experience intermittent access issues with our platform due to an ongoing Azure networking incident. We are monitoring the situation closely and will provide updates as we learn more. https://status.shiftlinkapp.com/incident/454242 Fri, 01 Nov 2024 03:27:09 -0000 https://status.shiftlinkapp.com/incident/454242#2f75edc2607cfb381c050e1ec77bd049c7b619497da85aad155147124c880e13 Maintenance completed https://status.shiftlinkapp.com/incident/454242 Fri, 01 Nov 2024 03:00:47 -0000 https://status.shiftlinkapp.com/incident/454242#2995192d4c12f6e339db8ba386c4eb7c71f920cf1c64a860df1900a12fbae0d4 We will be performing an upgrade to our Azure Cache for Redis, which may cause intermittent or degraded service for users of the Secure ShiftLink web portal and mobile app. Thank you for your patience as we work to improve performance. https://status.shiftlinkapp.com/incident/454242 Fri, 01 Nov 2024 03:00:47 -0000 https://status.shiftlinkapp.com/incident/454242#2995192d4c12f6e339db8ba386c4eb7c71f920cf1c64a860df1900a12fbae0d4 We will be performing an upgrade to our Azure Cache for Redis, which may cause intermittent or degraded service for users of the Secure ShiftLink web portal and mobile app. Thank you for your patience as we work to improve performance.